Help
We read every message. There is no account portal and no support form on this site — just email.
Use mailto:hello@humblefern.com?subject=Grove%20Note%20Support if you want the subject filled in.
Do not email passwords or note content. We cannot recover a forgotten note password, and we do not need the text of your notes to help with most issues. Describe the steps you took instead.
Grove sync uses your personal iCloud / CloudKit account. Confirm you are signed into iCloud on the device, that Grove Note is allowed to use iCloud, and that you have a working network. Sync is optional — turning it off keeps notes on that device only.
Subscriptions are billed by Apple through the App Store. To restore, open Grove Note settings and use Restore Purchases while signed into the same Apple ID that bought Grove Pro. Manage renewals and cancellations in Apple Subscriptions.
Protected notes are encrypted on your device with a key derived from your password. Humble Fern cannot read those notes and cannot reset the password. If you still remember the password but Face ID fails, unlock with the password and review Settings → Privacy.
Transcription runs only when you choose it. Audio goes to our Cloudflare Worker, then to Deepgram, and the transcript returns to the app. Check that the clip is a supported recording, that you have remaining free or Grove Pro quota, and that you are online.
